Jewellery Return & Exchange FAQ's
How do I return an order?
If for some reason you need to return an order, just let us know.
Provided the order is returned to us within 14 days, in its new condition with original packaging, we will happily process a refund. Please note that any costs you incur to return shipping is non refundable and a £40 fee will be deducted from your refund (if free postage was given at the time of purchase).
When sending items back please ensure you obtain proof of postage.
Returns address:
Ethica
PO Box 331
St Austell
Cornwall
PL25 9HD
If you have any questions please email: orders@ethicadiamonds.co.uk
Alternatively, you can call us on 01872 222248.
What products aren't eligible for return?
Please note the following items cannot be returned:
1. Custom jewellery or orders that were altered while in process.
2. Sale items.
3. Any item(s) with custom engraving.
4. Wedding bands.
5. Rings that have been resized or modified.
6. Items that have been previously exchanged.
7. Full diamond set bands.
8. Layaway items.
Do you accept earrings back?
We understand that earrings are often purchased for a birthday or surprise gift and for this reason, we will happily offer an exchange on unworn earrings purchased from us, provided the exchange value is equal to or greater than the original order value.
We do not offer refunds on earrings.
Ethica Diamonds will not cover the additional shipping costs incurred to return the order and exchange it.
What happens if the ring size is wrong?
We understand that it isn’t always possible to get the size right on the first attempt – surprise engagement rings are notoriously tricky! We offer complimentary standard cost resizing service on all engagement rings (excludes wedding bands) for the first 30 days. All resizing work will need to be returned to us, to keep your guarantee validated. Simply return it to us, insured with the postage, we will resize it for you and return it.
Please see our Resize, Repair & Maintain page for details.
There’s a problem with my ring, can you fix it?
We carry out meticulous quality control checks before each piece of jewellery is dispatched. However, if you experience any manufacturing issues, you can simply return your jewellery to us so that we can identify the problem and replace it. If your jewellery is damaged during normal activities, we are happy to repair as appropriate.
